Return Policy

If you are dissatisfied with your purchase, returns made within 30 days of purchase with a valid receipt will be exchanged or refunded to the original form of payment.  The foregoing is subject to the following details and limitations:

Returns made without a receipt:

  • Return requests made without a receipt are not refundable. Subject to Luekens’ examination of the items and management approval, returns requested and made without a receipt may only be exchanged for an item of equal or greater value. A valid ID card is required.
  • The price of returned items made without a receipt will be determined by the most recent sale price.

Our Return Policy does not cover:

  • Opened items.
  • Spoiled, contaminated, expired or otherwise not consumable items.
  • Items not purchased or sold at Luekens.
  • Cigars, kegs and tobacco (or tobacco alternative) products.

Online returns:

  • If your product was shipped or sold through Luekens’ website or shipping department, please contact Customer Service or call (855) 958-3536 for additional details and limitations.
  • Due to alcohol shipping restrictions and regulations, certain online orders can only be returned in stores.

Special Offers and/or Coupons:

  • If your purchase no longer satisfies the requirements of any applied special offers or coupons because of an authorized return in accordance with our Return Policy, any such special offer and/or coupon amount will be deducted from the applicable return amount.

Kegs:

  • Used keg shells, taps and buckets can only be returned to our Dunedin, Tarpon Springs and Seminole locations to receive a refund of your deposit.
  • You must present original receipt in order to be eligible for refund of any deposits.