Return Policy



If you are dissatisfied with your purchase, returns made within 30 days of purchase with a valid receipt will be exchanged or refunded to the original form of payment.  The foregoing is subject to the following details and limitations:

Returns made without a receipt:

  • Return requests made without a receipt are not refundable. Subject to Luekens’ examination of the items and management approval, returns requested and made without a receipt may only be exchanged for an item of equal or greater value. A valid ID card is required.
  • The price of returned items made without a receipt will be determined by the most recent sale price.

Our Return Policy does not cover:

  • Opened items.
  • Spoiled, contaminated, expired or otherwise not consumable items.
  • Items not purchased or sold at Luekens.
  • Shipping/delivery Costs
  • Cigars, kegs, and tobacco (or tobacco alternative) products.
  • Allocated, limited availability or final sale items.

Mobile App, Drizly or Uber Eats returns:

  • If you purchased your products through our Mobile App, all return requests must be handled through a Luekens store location and are subject to Luekens’ Terms & Conditions and Return Policy. Additionally, all returns or exchange requests must be handled in-store and may be subject to a return or restocking fee.
  • If you purchased your products through any third party, including Drizly or Uber Eats, please contact the respective third-party delivery partner related to any return or exchange requests.

Online returns:

  • All online orders placed on Luekens’ website or shipping department are subject to Luekens Terms & Conditions, Shipping Policy and Return Policy.
  • If you purchased your products through Luekens’ website or shipping department, please contact Customer Service at and provide your Name, Order Number, reason for your email and any other documentation or information applicable to your request.
  • Return or exchange requests must be made within the earlier of 30 days of purchase or five (5) days of delivery.
  • Return or exchange requests cannot be completed, and any return or exchange requests will be denied, until you have returned the product back to Luekens for review and examination.
  • Due to alcohol shipping restrictions and regulations, certain online orders can only be returned in stores.

Special Offers and/or Coupons:

  • If your purchase no longer satisfies the requirements of any applied special offers or coupons because of an authorized return in accordance with our Return Policy, any such special offer and/or coupon amount will be deducted from the applicable return amount.


  • Please see Luekens’ Keg Information and Return Policy for additional information.